Bell: How To Alienate the Customer

This is a chat support request with Bell. Bask in the awesomeness.

Vijay (SCI-11624): May I know, do you have BELL business internet account with BELL?
Customer: no, i have a BELL business internet account with ROGERS
Vijay (SCI-11624): I recommend you to contact our BELL business internet department at 1-877-877-SMB (2426)
Customer: SMB = 2426, i guess
Customer: bell, making life better
Vijay (SCI-11624) I recommend you to contact our BELL business internet department at 1-877-877-SMB (2426)
Customer: they don’t have a chat function?
Vijay (SCI-11624) At the moment we don’t have chat support for the same. Customers need to contact them over phone.
Customer: That’s not very helpful.
Vijay (SCI-11624) I do understand. [CustomerName]. We don’t have chat support for business internet department.
Vijay (SCI-11624) So its better you can contact them over phone.
Customer: Not only is it better, it sounds like it’s my only option.

Dear Mac: The Mystery Letter

I took a Lenovo Thinkpad running Mac OS X to work two weeks ago because I needed to do some work in Omnigraffle. I showed it off to the willing geeks who properly “ooohed” and “aaahed” over it. :D

Later that week I hijacked a Mini Mac from another project in the company (we’re a nearly pure Microsoft/IBM shop) to set it up at my desk and use it for a week or so.

When I returned from Web 2.0 Expo, the following note was stuck to the Mini Mac.

(Mystery Letter)

I still don’t know who wrote it, but I’ve got it pinned up in my cubicle.

When your company has one bathroom for 15 women…

…you need to get one of these. Two years ago it was just me in the office. Now every time I go to the bathroom, and of course it’s because I’ve waited so long that I really need to go, it’s locked and I end up doing the Pee Pee Dance out in the hallway. I know I’m not the only one — once I’m in the bathroom, I can usually hear a jiggle of the door handle and a groan from outside the door.

I sure hope we get into the new building soon.

The hazards of a growing company. 🙂